London Motor Sports - FAQ
Frequently Asked Questions - FAQ
What measures do you take to ensure safety during the COVID-19 pandemic?
We have implemented strict hygiene and safety protocols in line with government guidelines to protect our customers and staff. This includes regular sanitization of vehicles and premises, social distancing measures, and contactless payment options.
Do you offer a pickup and delivery service?
Yes, we offer a convenient pickup and delivery service within a certain radius from our garage. Please inquire about availability and charges when booking your appointment.
How often should I check my car's fluid levels?
We recommend checking your car’s fluid levels, including engine oil, coolant, brake fluid, and windshield washer fluid, at least once a month or before long journeys to ensure optimal performance and safety.
Do I need to bring any documents for my MOT test?
Yes, please ensure you bring your vehicle’s V5C registration certificate (logbook) and any previous MOT certificates if available. This helps our testers verify important information about your vehicle.
How can I contact you in case of emergency or urgent assistance?
In case of emergency or urgent assistance, you can reach us during business hours at 0208-811-8776 or via email at [email protected].
What payment methods do you accept?
We accept various payment methods including cash, debit/credit cards, and bank transfers for your convenience.
Can I book an appointment online?
Yes, you can easily book an appointment online through our website. Simply fill out the booking form with your preferred date and time, and we will confirm your appointment promptly.
Do you offer MOT testing for all types of vehicles?
Yes, we provide MOT testing for cars, vans, motorcycles, and other light commercial vehicles up to class 7.
Which Mechanical Issues Can You Fix for My Car?
Our mechanical services cover significant issues with your cars. For instance, do you want the engine or gearbox replacement, or do you want any clutch, ignition or suspension issues mending even if there is leakage in your suspension system? All of these things will be covered in our mechanical services. Other than that, if your car is in dire need of any mechanics, then we are the top-up solution for you. Hook us up at our garage in W12, London.
What Does Car Bodywork Involve?
Bodywork is the exterior work of the car. If you want to change the paint of your vehicle, paintless dent repair, respraying, or dent and scratch removal services, all these fall in the category of car bodywork. Besides all of this, the wheel alignment and refurbishment also count in the car bodywork of the LMS.
Do you offer discounts or promotions for regular customers?
Yes, we have experience handling insurance claims and accident repairs. Our team can assist you throughout the claims process and ensure your vehicle is restored to its pre-accident condition.
Are Your Technicians Trained in Car Electrical Repairs?
Yes, our technicians are not only trained but also qualified experts with hands-on experience of years. Whatever issue you are facing, even if you have or cannot diagnose it, drive your cars into our garage and leave the rest to us. Our expert tandems will check your car battery, alternator, and other electrical parts and mend and replace them as needed.
What Is Car Diagnostics, and How Does It Help Identify Problems?
The diagnostic service is the “identification of any issues and their mending.” For this purpose, your whole car undergoes diagnosis. All the potential issues are identified and then cleared out. The benefit of this service is that. This way, your car’s life expectancy improves, and all the faults are fixed.
Can you help me with insurance claims and accident repairs?
Yes, we have experience handling insurance claims and accident repairs. Our team can assist you throughout the claims process and ensure your vehicle is restored to its pre-accident condition.
What should I do if my car's warning light comes on?
If a warning light illuminates on your dashboard, it’s important to address it promptly. We advise pulling over safely, checking your owner’s manual for guidance, and contacting us for professional diagnostics and repairs if necessary.
Can I wait while my car is being serviced or repaired?
Yes, you are welcome to wait in our comfortable waiting area while our skilled technicians work on your vehicle. We also provide complimentary refreshments for your convenience.
How long does an average MOT test take?
An MOT test typically takes around 45 minutes to 1 hour to complete, depending on the condition of your vehicle and any additional checks required.
Can you provide a courtesy car while my vehicle is being repaired?
Yes, we offer courtesy cars subject to availability to ensure minimal disruption to your daily routine while your vehicle is undergoing repairs.
Do you offer warranty on repairs?
Yes, we stand behind the quality of our workmanship and provide warranty on repairs and parts for your peace of mind. Please speak to our team for more details about our warranty policy.
What should I do if my car fails its MOT test?
If your vehicle fails its MOT test, we will provide you with a detailed list of the issues identified and offer recommendations for necessary repairs to ensure your vehicle meets the required standards.
What is an MOT test and when do I need one?
An MOT test is an annual inspection required by law for vehicles over three years old to ensure they meet minimum safety and environmental standards. You need an MOT test before the expiry date of your current certificate.
What services do you offer at London Motor Sports Ltd?
At London Motor Sports, we provide a comprehensive range of automotive services including MOT testing, car servicing, mechanical repairs, bodywork repairs, diagnostics, and more.
Why Is Regular Oil Change Important for My Car?
Your car oil should be changed regularly; do you know why? Suppose your car oil has not changed from a specific time. In that case, there will be dirt and particulates, which will change the oil’s color and consistency, ultimately increasing the friction in your car engine and making its functionality less efficient.
Can I Wait at Your Facility While My Car Is Being Serviced?
We are up-to-date regarding equipment, services and garage, and there is a proper seating arrangement for all those customers who want to wait till the servicing is done. There are comfy sofas and Wi-Fi available so customers can have an excellent healthy time.
Can I Request a Specific Location for Car Recovery?
Yes, on request, you can get the car recovery service; in that case, the charges will differ. We have towing service as well. If you call us and explain your situation and want to avail our services accordingly, then why not. We can reach out to you as per your needs.
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